“The services delivered by spas to their customers are fundamentally about the power of human touch and human interaction.  As such...

Knowing how to do a facial or what you are looking for in an esthetician is important in setting up a skin care department.  But coping...

As a part of the renovation process we are undergoing at our spa, I began an in depth training program for my staff that is a follow...

This article is a follow up and final piece to a sequence on leadership and training your staff.  It is also, for me, the closing of one...